Velkilive's Privacy Policy — Your Data Is Our Responsibility

Velkilive is a trusted online betting and gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") explains how Velkilive collects, uses, stores, and protects your personal information.

This policy applies to the velkilive.app website, mobile app, and all related Velkilive services. It is in effect whenever you access our platform, register, place a bet, or use any of our services.

Velkilive is committed to complying with all applicable data protection laws and regulations. Our Privacy Policy is built on the following core principles:

• Transparency: We always let you know what data is being collected and why.
• Purpose Limitation: Data is used only for specific, declared purposes.
• Minimal Data Collection: No data beyond what is necessary is collected.
• Security: All collected data is kept secure using industry-standard security practices.
• User control: Your rights over your data are fully protected.

Velkilive collects your information in several ways. Below is a detailed breakdown of the categories under which your data is collected:

We never collect sensitive information (such as health data or religious identity) without your explicit consent. It is your responsibility to ensure that all information provided during registration is accurate and truthful.

Velkilive uses the data it collects for the specific purposes listed below. Your information is never used beyond these stated purposes:

• Account Management: Your information is used to create, verify, and secure your account.
• Service Delivery: Information required to process betting, gaming, and financial transactions.
• Service Improvement: Your usage patterns are analyzed to continuously improve your platform experience.
• Fraud Prevention: Data is analyzed to protect account security and detect suspicious activity.
• Legal compliance: Information is used to comply with applicable laws and regulatory requirements.
• Customer support: Your data helps us resolve issues and deliver effective support.
• Promotional Communications: With your consent, we will keep you informed about bonuses, offers, and important updates.
• Responsible Gaming: Patterns of excessive gaming are identified and the necessary support is provided.

We never sell your data to advertisers or use it for irrelevant marketing. You can opt out of promotional messages at any time.

Velkilive does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, certain information may be shared in the limited circumstances outlined below:

• Payment Processors: Necessary information is shared with mobile banking operators to process financial transactions.
• Identity Verification Services: Your information may be shared with authorized verification agencies as part of the KYC process.
• Legal obligations: Information may be disclosed in response to a court order, government directive, or lawful request from a law enforcement authority.
• Fraud Prevention: In cases of serious fraud, relevant authorities may be provided with the necessary information.
• Business transfer: In the event of a business merger or transfer, your information may pass to the new operator, but the terms of this policy will continue to apply.

Velkilive signs data protection agreements with all third-party service providers and ensures they comply with our privacy standards.

Velkilive uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device that help us improve your browsing experience.

We use the following types of cookies:

• Essential cookies: Essential for core platform functionality — used to maintain login sessions, perform security checks, and similar tasks. These cannot be disabled.
• Performance Cookies: Used to analyze site usage and improve performance, including page loading speed and error detection.
• Functionality Cookies: Used to remember your preferences (language, theme) and deliver a personalized experience.
• Analytical Cookies: Collected to understand user behavior and improve our services. This data is gathered entirely anonymously.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain platform features.

Velkilive has implemented the highest industry-standard technical and organizational measures to protect your data. Our security infrastructure operates on the following levels:

• SSL/TLS Encryption: All website and app communications are secured with 256-bit SSL encryption.
• Data Encryption: Sensitive data at rest is stored in encrypted form in our database.
• Firewall protection: An advanced firewall system prevents unauthorized access.
• Regular security audits: Third-party security experts regularly audit our systems.
• Access control: Only authorized personnel may access data on a need-to-know basis.
• Two-factor authentication: Two-factor authentication is available for added account security.
• Staff Training: All staff undergo regular training on data protection and privacy practices.

As a Velkilive user, you have the following rights over your personal data. To exercise any of these rights, please contact our support team:

Velkilive retains your information only for as long as necessary. The data retention periods are outlined below:

• Active Account: All necessary data is retained for as long as your account remains active.
• Financial transaction records: Due to legal obligations, financial records may be retained for up to 5 years after account closure.
• KYC Documents: Identity verification documents are retained in accordance with legal requirements.
• Closed Accounts: After account closure, personal data is generally deleted within 90 days, unless retention is required by law.
• Marketing Information: Marketing communications are stopped immediately after you opt out.
• Log Files: Technical log files are typically deleted within 30–90 days.

When a data deletion request is submitted, Velkilive will complete the process within 30 business days and send you a confirmation.

Velkilive is a betting and gaming platform for adults only. We do not permit anyone under the age of 18 to register or use our platform.

• Strict age verification measures are in place during the registration process.
• If a minor's account is identified, it will be suspended immediately.
• If we become aware of any data belonging to a minor, it will be deleted immediately.
• If you believe your child is using the platform, please contact our support team immediately.

Velkilive may update this Privacy Policy from time to time. Changes may be prompted by new technology, service updates, legal requirements, or your feedback.

• For significant changes, a notification will be sent via email or through the platform.
• The date of any changes will be noted in the "Last Updated" section at the top of this page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request that your account be closed.

We recommend visiting this page regularly to stay up to date with the latest Privacy Policy.

For any questions, concerns, or requests regarding your data or this Privacy Policy, please get in touch with us:

• Email: support@velkilive.app
• Subject: Please use "Privacy Request" as the subject line of your email.
• Response time: We typically respond within 5–7 business days.
• Important: If you suspect a security breach, contact our support channel immediately.